As per Australian Consumer Law, Goddess is not required to provide a refund if you make a wrong selection, need a different size, or change your mind. This includes items purchased using Afterpay and Zippay.
While we take every precaution to ensure that you receive an item that is in perfect condition, sometimes faults can be missed. If you have received a damaged item, please contact us within 14 days of receiving your parcel.
If you receive an item with a minor fault, we will first attempt to replace or repair the item. If this is not possible, we will offer you a credit note. As per the ACCC, a refund for an item with a minor fault is at our discretion.
If you receive an item with a major fault, you may choose between a replacement, store credit, or a refund. If the item was purchased using a Gift Card, the amount will be credited back to the gift card and not refunded.
Please note that Gift Cards/Store Credits cannot be cancelled for a cash refund.
Goddess is not responsible for replacing, refunding, or issuing a credit note for items that shrink, tear, or break due to improper care.
For any further inquiries please email: firstname.lastname@example.org