If you need to make an urgent change, please email firstname.lastname@example.org the changes and order number.
Changes cannot be made to orders once payment has been received and completed. It is then subject to our returns policy.
Once your parcel has been dispatched, you will receive an email with your tracking number that will enable you to track your parcel. If you have not received a tracking number within 24 hours of placing your order (Monday - Friday), please email email@example.com with your name and order number.
You should receive an order confirmation via email within 24hrs of placing your order. If you have not received your confirmation in your inbox please check your junk folder. If you do not receive your order confirmation please email firstname.lastname@example.org and we will assist you.
Afterpay offers simple payment plans, allowing a purchase to be paid for in four equal instalments, due every fortnight. Simply choose Afterpay as your payment method at checkout. First-time customers provide payment details as usual, returning customers just simply log in to make their purchase.
Is there a charge to use Afterpay?
Afterpay does not charge a fee. The only fees applied are late fees if your scheduled payments are unsuccessfully processed and all is payable to Afterpay. View Afterpay Terms & Conditions here. https://www.afterpay.com/en-AU/terms
Who can use Afterpay?
Afterpay is available to people who:
-Live in Australia -Are capable of entering into a legally binding contract -Have a valid and verifiable email address and mobile number -Use an Australian credit or debit card to make the purchase
We strive to process and dispatch orders as quickly as possible. As a general rule orders placed before 2pm will be shipped within the day (weekdays only) however during busy periods there may be slight delays on dispatch times. Once you receive your shipping confirmation delivery time is dependant on Australian Post. Standard shipping within Australia has an expected delivery time of 3-5 working days depending on your location. Express Shipping delivery time of 2-3 working days.